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Technology Core CompetenciesHighly Competent, Contact Center Savvy Employees.
Our IT and Application Development teams are composed of highly competent, contact center savvy employees. The teams are composed of personnel that have spent most of their careers in the contact center arena. This gives our teams a know-how and real-world experience across many platforms and applications. This is particularly important as the technologies for contact center have become more complex and we constantly integrate into our clients environments.
Some of our areas of expertise include:
- ACD Routing, Vectoring
- Outbound Call Processing
- Voice Over IP
- .NET Application Development
- Cisco ICM (Multi-site Routing)
- CTI Integration
- Multi-channel Contact Centers
- VPN and Networking
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