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1.888.YES-RYLA | 678.322.5000
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technologythe RYLA advantage core competencies contact center supporting technology redundancy security |
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The RYLA Technology AdvantageProviding Integrated, Customized Solutions, Utilizing State Of The Art ComponentsThe on-demand global contact center is a reality today, and it is brought to you by Ryla. Our core contact center technology is based on products from Avaya. Due to rapid growth since inception 6 years ago, last year we deployed a totally new architecture to coincide with the opening of our second main contact center. This has allowed the company to build the perfect architecture without compromises of legacy systems. We provide an integrated customized solution to our clients utilizing state of the art components such as ACD, IVR, Messaging Applications, Digital Recording/QA, Outbound Predictive Dialing, Text-to-Speech technologies and multi-channel applications. These offerings are completed by our customized scripting tools based on .NET architectures which are integrated into the multi-channel applications using CTI technologies. Operationally the applications are completed by workforce management solutions and reporting tools. Whether on their own or in unison, these components are capable of improving your customer contact strategy. The agent and managers desktops use VoIP, .NET and CTI integration capabilities to offer Voice, Voice Mail, Fax, Chat, E-mail and postal mail in any queuing format. |
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